Effective Date: May 12, 2026
At OGEdge, we strive for 100% customer satisfaction. This Refund Policy outlines the circumstances under which a refund may be granted.
1 Eligibility for Refunds
Full Refunds: A full refund may be requested if the service has not yet been started by a Booster and the request is made within 48 hours of purchase.
Partial Refunds: If a service is partially completed and a customer wishes to cancel, a prorated refund will be calculated based on the percentage of work remaining, minus a [10-15%] processing fee.
Inability to Complete: If OGEdge is unable to find a Booster or complete the service within the estimated timeframe, a full refund will be offered.
2 Non-Refundable Circumstances
Refunds will not be issued in the following cases:
The service has been 100% completed.
Your game account is banned or suspended by the game developer during or after the service (see Section 3 of Terms of Service).
3 Refund Process
To request a refund, please contact our support team at support@ogedge.com or within your order page.
Approved refunds will be credited back to the original payment method within 5-10 business days.
4 Chargebacks
Unauthorized chargebacks or payment disputes are considered a violation of our Terms of Service.
In the event of a chargeback, OGEdge reserves the right to terminate your account and pursue collection efforts for the disputed amount.