Refund Policy
Money-back guarantee — no fine print, no escalation hoops.
Last updated: July 18, 2026
1. Money-back guarantee
If we cannot complete the work you paid for, you receive a full refund — no questions asked. Funds are held in escrow from the moment you pay until the order is verified complete, so refunds are processed immediately when the trigger condition is met.
2. Partial refunds
If you cancel an order after work has begun, you receive a refund proportional to the work remaining. Already-completed milestones — divisions won, levels gained, placement matches played — are non-refundable.
3. Refund timing
Card and PayPal refunds typically land in your account within 3-5 business days after approval.
Crypto refunds (Coinbase Commerce) settle within 24 hours, subject to on-chain confirmation times.
We send a confirmation email as soon as the refund leaves our processor.
4. Non-refundable cases
Refunds are not issued when: the customer breaches the Terms of Service (credential sharing, false account information, chargeback fraud); the customer's game account is sanctioned by the publisher for reasons unrelated to the boost; or the order has already been completed and verified by both parties.
5. How to request a refund
Open the affected order in your dashboard, click "Request refund", and select a reason. Our support team responds within 4 hours during business hours and 24 hours otherwise.
6. Disputes & escalation
If you disagree with a refund decision, reply directly to the support thread or open a fresh ticket via support@ogedge.com. Unresolved disputes are escalated to a senior manager within 48 hours.